Essential business solutions
We provide our customers with essential items that are necessary for their businesses to operate. We reliably source, consolidate and deliver these items through customised solutions, providing both efficiency and value-added benefits.
Tailored service-led model
Bunzl offers tailored solutions that utilise varied resources and capabilities.
We source
- Sourcing experts and category specialists
- Global supplier relationships
- Own brand portfolio
- Innovative product sourcing, including those well suited to the circular economy
- Customer-specific products
- Competitive prices
We consolidate
- One-stop-shop for all products in
a single delivery - Customised digital solutions
- Integrated ordering systems
- Analytical support to improve efficiencies
- Carbon savings through consolidated deliveries
We deliver
- On-time, in-full delivery; received just-in-time
- Multiple delivery options that include direct to site, cross dock or warehouse replenishment
- Extensive distribution network with regional and national coverage
Delivering a value-added service for customers
Our service and value proposition
By providing our customers with a broad range of essential items, readily available from stock, alongside specialist knowledge and expertise, we provide the reassurance our customers need for important items, which allows them to focus on their core businesses. The value of our service to our customers goes far beyond the cost of the products sourced.
Bunzl provides a customised service that offers:
- Category expertise and advice from c.6,000 customer service specialists and sales experts
- Sustainable solutions that support customer objectives
- Innovative products and solutions
- Scale that drives competitive prices
- A strong and ethical supply chain
- Reliability and availability
- Working capital efficiencies
- Robust logistical support
Our service and value proposition
By providing our customers with a broad range of essential items, readily available from stock, alongside specialist knowledge and expertise, we provide the reassurance our customers need for important items, which allows them to focus on their core businesses. The value of our service to our customers goes far beyond the cost of the products sourced.
Bunzl provides a customised service that offers:
- Category expertise and advice from c.6,000 customer service specialists and sales experts
- Sustainable solutions that support customer objectives
- Innovative products and solutions
- Scale that drives competitive prices
- A strong and ethical supply chain
- Reliability and availability
- Working capital efficiencies
- Robust logistical support
Our sources of competitive advantage
Unique service offering
Our customised solutions add value to our customers' operations ensuring they receive their orders on-time and in-full whatever their requirements.
Our people
Within our c.24,500 employees globally we have more than 6,500 expert sales people and locally based customer service specialists use their deep and detailed knowledge to work with customers to ensure that they receive the best possible advice on all product and service related matters. Our dedicated warehouse teams ensure orders are picked to a high degree of accuracy and our drivers represent Bunzl on a daily basis as the main face-to-face contact with our customers.
Decentralised model
With a decentralised operational structure, our enthusiastic, experienced and knowledgeable management teams, including many former business owners, are able to focus on our customers’ needs in their local markets and create an entrepreneurial environment, while retaining full responsibility for the financial performance of their businesses.
Global sourcing
Our global scale and strength of relationships with multinational and local suppliers, together with the benefits of our Asia sourcing and auditing operation based in Shanghai, allow us to provide a broad range of responsibly sourced and competitively priced products, including an extensive range of own brand and sustainable items.
International scale
With operations in 32 countries, our extensive distribution networks mean we can deliver to customers on a local, regional, national and international basis, giving them complete flexibility.
Digital capabilities
Our e-commerce platforms increase the efficiency of our operations while enhancing the experience for our customers. These include options, such as budgetary controls, closed specific product lists and branded portals for our customers.
Acquisition track record
We have a strong track record of making and successfully integrating acquisitions, helping us to extend our geographic footprint while at the same time enabling our acquired businesses to continue to feel ‘local’. Since 2004 we have acquired more than 220 businesses.
Our capital allocation priorities
Cash flow
Our businesses are highly cash generative and this, together with our disciplined approach to capital allocation, allows us to pay a growing dividend, reinvest to deliver organic growth and grow our business by acquisition.
Reinvestment
We continue to reinvest in our operations, including in our IT systems and e-commerce applications, vehicle routing and warehouse management systems and by consolidating and upgrading our warehouse.
Acquisitions
Applying our disciplined and controlled approach, we have been able to commit more than £5 billion of cash generated to self-funding 214 acquisitions since 2004 while maintaining a prudent approach to net debt.
Dividends
Our dividend has grown every year for 31 years at a CAGR of c.10% per annum. We are committed to ensuring sustainable dividend growth in line with our progressive policy.
